24/7 Support

SRH International understands the modern shipping industry operates 24hours a day, 365 days a year so in order to support our customers, SRH provides three application specific services 24/7 as follows:
Service Support
Equipment breakdowns and incidents can happen at any time and with ever more srutiny from the classification societies and port state controls, it's critical that shipowners/managers can provide immediate actions to resolve the issue or provide a planned course of action when the vessel calls port.
SRH International provide all customers with a 24/7 telephone number, manned by experienced service coordinators with access to over 1,000 service partners, subcontractors and suppliers to provide swift action when most needed.
Technical Support
In order to maximise the chances for a first time fix, it is essential that the attending engineer has as much information as possible on the fault.  SRH employees a team of dedicated technical advice engineers capable of provide expert advice on a range of manufacturers to either determine what spares would be required for an attendance or avoid an attendance all together.
Electronics Charts & Publication Support
Even with the best planning, vessel schedules can change with little or no notice and it's crucial that the vessel can order and install new chart licenses whenever required.  SRH provides round the clock support for supply of new charts and also support for any issues loading any charts, licenses or updates.

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